Terms of Service

These Terms of Service govern your access to and use of the Hire Megan platform and AI office manager services provided by AutoRev AI LLC.

By creating an account, completing a purchase, or using the Service, you affirmatively agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Service.

1. Definitions

"Service" means the Hire Megan platform, including all hosted AI agents, infrastructure, CRM integrations, call handling, email services, APIs, and related services provided by Hire Megan.

"Customer" or "you" means the individual or business entity that subscribes to the Service.

"Agent" means the autonomous AI office manager deployed for your business that performs tasks on your behalf, including answering calls, booking jobs, sending and receiving email, interacting with CRM systems, and executing automated workflows.

"Agent Actions" means all activities performed by the Agent, including but not limited to: calls answered, jobs booked, emails sent, estimates followed up on, CRM entries created, and integrations configured.

"Subscription" means your selected service tier and associated billing plan.

2. Service Description

Hire Megan provides a B2B SaaS platform for AI-powered office management for home services businesses. Each subscription includes:

• An AI office manager agent (Megan) configured for your business
• Inbound call answering and job booking
• CRM integration (ServiceTitan, Jobber, Housecall Pro, and more)
• Estimate follow-up and customer communication
• Dashboard for managing Agent configuration and monitoring activity

Service Level: The Service is provided on a best-effort basis. Hire Megan does not guarantee uptime, response times, or any specific service level agreement (SLA) unless separately agreed in writing. The Service may experience downtime for maintenance, updates, or infrastructure changes.

Not Provided: Hire Megan does not provide legal advice, tax advice, business consulting, guaranteed results, or any warranties regarding Agent performance or outputs. You are solely responsible for determining whether the Service is appropriate for your use case.

3. Account and Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Have the authority to bind the business entity you represent to these Terms
• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials
• Promptly notify Hire Megan of any unauthorized access to your account

Each organization may maintain only one account. You are responsible for all activity that occurs under your account, including all Agent Actions. You may not share account credentials or allow unauthorized access to your account.

4. Subscription and Payment

4.1 Billing

Subscriptions are billed monthly in advance via Stripe. Payment is due immediately upon subscription and on each renewal date. All fees are in U.S. Dollars and are non-refundable except as required by law.

4.2 Auto-Renewal

Your subscription automatically renews each month unless you cancel prior to the renewal date. You authorize Hire Megan to charge your payment method on file for each renewal period.

4.3 Price Changes

Hire Megan may change subscription pricing with 30 days advance email notice. Price changes apply to renewals following the notice period. If you do not agree to a price increase, you may cancel your subscription before the new price takes effect.

4.4 Refunds

Subscription fees are non-refundable. If you cancel mid-cycle, you retain access to the Service until the end of your current billing period, but no prorated refund will be issued.

5. User Responsibilities

You are solely and exclusively responsible for all Agent Actions and all use of the Service under your account. This includes, without limitation:

• All calls answered and communications sent by your Agent
• All jobs booked, estimates followed up on, and CRM entries created
• Compliance with applicable privacy and consumer protection laws
• Compliance with the terms of service of all third-party platforms your Agent interacts with
• Monitoring, supervising, and reviewing your Agent's behavior and outputs
• Implementing appropriate safeguards to prevent misuse or unauthorized activity
• Verifying the accuracy and appropriateness of all AI-generated content before reliance
• Ensuring your use case complies with all applicable federal, state, and local laws

You acknowledge that Hire Megan has no control over, and assumes no responsibility for, the content, accuracy, or legality of any Agent Actions. You are responsible for configuring your Agent appropriately and ensuring its behavior aligns with your business requirements and legal obligations.

6. AI Disclaimer

AI agents are powered by large language models and machine learning systems that may produce inaccurate, incomplete, outdated, biased, or misleading outputs (commonly known as "hallucinations"). Hire Megan makes no representations or warranties regarding the accuracy, reliability, completeness, timeliness, or appropriateness of any AI-generated content or Agent Actions.

You acknowledge and agree that:

• AI outputs may contain factual errors or logical inconsistencies
• Agents may take unexpected or unintended actions
• AI models cannot guarantee consistent behavior across similar inputs
• You are solely responsible for evaluating, verifying, and approving all Agent outputs and actions before reliance
• You should never rely on AI-generated content for critical decisions without human review

Hire Megan disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

7. Prohibited Uses

You agree not to use the Service for any of the following:

• Sending unsolicited commercial communications (spam) or violating CAN-SPAM or similar laws
• Phishing, fraud, impersonation, or deceptive practices
• Illegal activity, including distribution of illegal content or violation of export controls
• Network attacks, port scanning, or attempts to breach security systems
• Providing unauthorized third-party access to the Service
• Reverse engineering, decompiling, or attempting to extract source code from the Service
• Using the Service to train competing AI models or services

Violation of these restrictions may result in immediate suspension or termination of your account without refund.

8. Intellectual Property

8.1 Hire Megan IP

The Service, including all software, code, designs, trademarks, logos, and documentation, is the exclusive property of AutoRev AI LLC and its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for your internal business purposes in accordance with these Terms.

8.2 Customer Data

You retain all ownership rights to data you input into the Service, including Agent configurations, prompts, uploaded files, and integration credentials ("Customer Data"). You grant Hire Megan a limited license to process Customer Data solely for the purpose of providing the Service.

8.3 AI Training

Hire Megan does not use Customer Data to train AI models or improve third-party AI services. However, anonymized, aggregated usage data (not including Customer Data content) may be used to improve the Service.

8.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, Hire Megan may use such feedback without restriction or compensation to you.

9. Confidentiality

Each party agrees to protect the other party's confidential information with the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. Confidential information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was rightfully known prior to disclosure; (c) is independently developed without access to confidential information; or (d) is rightfully obtained from a third party without confidentiality obligations.

Either party may disclose confidential information if required by law, provided it gives reasonable advance notice to allow the disclosing party to seek protective measures.

This confidentiality obligation survives termination of these Terms for a period of three (3) years.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HIRE MEGAN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR ANY AGENT ACTIONS SHALL NOT EXCEED THE GREATER OF:

(A) FIVE HUNDRED DOLLARS ($500), OR

(B) THE TOTAL FEES PAID BY YOU TO HIRE MEGAN IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL HIRE MEGAN BE LIABLE FOR ANY:

• Loss of profits, revenue, business opportunities, goodwill, or anticipated savings
• Loss of data, corruption of data, or cost of recovering data
• Business interruption or downtime
• Indirect, incidental, special, consequential, exemplary, or punitive damages
• Damages arising from Agent Actions, AI-generated outputs, or AI hallucinations
• Damages arising from third-party services, integrations, or APIs
• Damages arising from unauthorized access to your account
• Damages arising from reliance on AI-generated content

These limitations apply regardless of the theory of liability, whether based on contract, tort (including negligence), strict liability, warranty, or any other legal theory, and whether or not Hire Megan has been advised of the possibility of such damages.

Exceptions: Nothing in these Terms limits or excludes liability for: (i) fraud or willful misconduct; (ii) death or personal injury caused by negligence; (iii) gross negligence; or (iv) any liability that cannot be excluded or limited by applicable law.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, the above limitations may not apply to you, but Hire Megan's liability shall be limited to the fullest extent permitted by law.

11. Indemnification

11.1 Customer Indemnification

You agree to indemnify, defend, and hold harmless Hire Megan, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Any Agent Actions performed under your account
• All communications sent by your Agent
• Violations of applicable privacy, consumer protection, or anti-spam laws
• Violations of third-party terms of service or acceptable use policies
• Third-party claims arising from your use of the Service
• Your breach of these Terms
• Infringement of any intellectual property right arising from Customer Data or Agent configuration
• Unauthorized access to your account due to failure to secure credentials

11.2 Hire Megan Indemnification

Hire Megan agrees to indemnify, defend, and hold you harmless from third-party claims that the Hire Megan platform itself (excluding Customer Data, Agent Actions, and third-party integrations) infringes a third party's intellectual property rights, provided you:

• Promptly notify Hire Megan in writing of the claim
• Grant Hire Megan sole control of the defense and settlement
• Provide reasonable cooperation in the defense

This indemnity does not apply if the claim arises from: (a) use of the Service in violation of these Terms; (b) combination of the Service with third-party products or services; or (c) Customer Data or Agent configuration.

11.3 Exclusive Remedy

This Section 11 states each party's sole and exclusive remedy and liability for intellectual property infringement claims.

12. Termination

12.1 Termination by Customer

You may cancel your subscription at any time via the dashboard or by contacting support at hello@hiremegan.com. Cancellation is effective at the end of your current billing cycle. You will retain access to the Service until the end of the paid period, but no refund will be issued for unused time.

12.2 Termination by Hire Megan

Hire Megan may suspend or terminate your account:

• Immediately for material breach of these Terms
• Immediately if your account is used for spam, fraud, or illegal activity
• Immediately if required by law or court order
• With 30 days written notice for convenience
• Immediately if payment fails and you do not update payment information within 7 days

Hire Megan is not liable for any damages arising from suspension or termination of your account.

12.3 Effect of Termination

Upon termination or expiration of your subscription:

• Full dashboard access is revoked. A limited, read-only data export interface will remain available for seven (7) calendar days.
• Your Agent is deactivated and all Agent Actions cease immediately
• After 30 days, all Customer Data is permanently deleted from Hire Megan systems

You remain responsible for all fees accrued prior to termination and all Agent Actions taken before termination.

12.4 Survival

The following sections survive termination: Sections 5 (User Responsibilities), 6 (AI Disclaimer), 8 (Intellectual Property), 9 (Confidentiality), 10 (Limitation of Liability), 11 (Indemnification), 13 (Data Handling), 15 (Governing Law), and 16 (General).

13. Data Handling

Hire Megan's data handling practices are governed by our Privacy Policy (available at /privacy).

For purposes of data protection laws, you are the data controller and Hire Megan is the data processor. You are responsible for ensuring your use of the Service complies with GDPR, CCPA, and all applicable data protection laws.

Upon termination, Customer Data is deleted after the retention period specified in Section 12.3.

14. Modifications to Terms

Hire Megan may modify these Terms from time to time. If we make material changes, we will provide at least 30 days advance notice by email to the address associated with your account or via an in-dashboard notification.

Your continued use of the Service after the effective date of the modified Terms constitutes acceptance of the changes. If you do not agree to the modified Terms, you must cancel your subscription before the effective date.

Material changes that affect pricing, data handling, or limitation of liability require affirmative consent and will not be deemed accepted by continued use alone.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

15.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitration shall be conducted by a single arbitrator in Wilmington, Delaware. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Each party shall bear its own costs and fees, except that the prevailing party may recover reasonable attorneys' fees and costs if the arbitrator determines that the claim or defense was frivolous or brought in bad faith.

15.3 Class Action Waiver

If for any reason a claim proceeds in court rather than arbitration, both you and Hire Megan waive any right to a jury trial.

15.4 Exceptions

Either party may bring a claim in small claims court if the claim qualifies. Either party may seek injunctive relief in court to prevent infringement of intellectual property rights.

15.5 Venue

If a dispute is not subject to arbitration, exclusive jurisdiction and venue shall be in the state and federal courts located in Wilmington, Delaware.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Hire Megan regarding the Service and supersede all prior or contemporaneous agreements, communications, and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

16.3 No Waiver

No waiver of any term or condition of these Terms shall be deemed a continuing waiver or a waiver of any other term or condition. Hire Megan's failure to enforce any right or provision shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without Hire Megan's prior written consent. Hire Megan may assign these Terms to any affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

16.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.6 Notices

All notices under these Terms must be in writing. Notices to you may be sent to the email address associated with your account. Notices to Hire Megan must be sent to hello@hiremegan.com. Notices are deemed delivered when sent via email.

16.7 Relationship of Parties

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship between the parties.

16.8 Export Compliance

You agree to comply with all applicable export and import control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or on any U.S. government list of prohibited or restricted parties.

16.9 Electronic Communications

By using the Service, you consent to receive all communications, agreements, disclosures, and notices from Hire Megan electronically, including by email and through the dashboard. You agree that all communications provided electronically satisfy any legal requirement that such communications be in writing.

17. Contact Information

If you have questions about these Terms, please contact us at:

AutoRev AI LLC (dba Hire Megan)
1121 Worthington Woods Blvd Unit 1065
Columbus, OH 43085
Email: hello@hiremegan.com